Shipping policy

SHIPPING OPTIONS

The shipping options available to your order, along with any cost, are shown at checkout before you pay. Our standard option is listed at checkout as Free Shipping (5-7 Days).

PROCESSING TIME

Orders are generally processed within 2–3 business days before they ship. Processing time is separate from transit time.

ESTIMATED DELIVERY

After an order has shipped, the estimated transit time is 5–7 business days. This figure is an estimate and begins when the order ships, not when it is placed. We are not able to guarantee a specific delivery date.

TRACKING

Where tracking information is provided for your shipment, please use it to follow your order's progress.

SHIPPING ADDRESS

Please make sure your shipping address is complete and accurate when you place your order. If an address needs correcting, contact us through our Contact page as soon as possible. Once fulfillment has begun, we cannot guarantee that an address can be changed.

ORDERS THAT ARRIVE DAMAGED

If your order arrives damaged, please report it within 7 days of delivery through our Contact page. We will assist you under the terms of our Refund and Return Policy.

SHIPMENTS LOST IN TRANSIT

If a shipment is confirmed lost in transit, we will send a replacement.

PACKAGES MARKED DELIVERED BUT NOT FOUND

If tracking shows your package as delivered but you cannot find it, please:

1. Check around the delivery location and your property.
2. Check with others in your household, and with neighbors where that is appropriate.
3. Check the tracking details and contact the carrier.

If you still cannot locate the package after those steps, contact us through our Contact page and we will help you look into it.

QUESTIONS

If you have a question about shipping or about an order, please contact us through our Contact page.